Level 2 Certificate in Information, Advice or Guidance

Teacher

Kingsgate International College

Category:

Human Resources (HR)

Level

Course Length

8 to 12 Weeks on Average

Awarding Body

NCFE/CACHE

Learning Method(s)

Online Materials
Online Assessment

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Course Contents:

Unit 1: Information, advice or guidance in practice

In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice providers

This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

How am I assessed?

You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.

Do I have to meet with a Tutor or Learning Support Advisor?

No. The communication you and your staff have with a Tutor or Learning Support Advisor will be via telephone, email or through The Skills Network’s online system, EQUAL.

What happens if I do not pass an assessment?

If you do not pass an assessment, don’t worry. Once your Tutor has marked your work, you will receive an email instructing you to log into the system. If your result is ‘Refer’ this means your Tutor has highlighted some areas which need more attention in order for you to pass. You will then be able to re-attempt and re-submit the questions you didn’t pass first time round.

Is there a word count for assessments?

No. There are no maximum or minimum word counts for the assessments. It is important that you demonstrate to your Tutor that you have fully understood the question and applied your knowledge to each answer in a logical way. If your Tutor feels that an answer needs a little more detail, they will point this out in your feedback and you will be able to go back to the answer and rework it until you pass.

How long will it take for my certificate to arrive?

Your certificate will take between eight and twelve weeks to arrive. Once you have completed the course and submitted your final piece of work, your assessments will be marked and your work will go through an external quality assurance process. Once this process is complete, we send your certificate to you as soon as possible. If you require a confirmation of your achievement while you await your certificate, please contact us and we can send you a formal letter of achievement.

What is the difference between each assessment method?

In order to be as flexible as possible, we are able to offer different learning and assessment methods for each learner to choose from. Learners are able to select from paper-based learning resources and paper-based assessment books which should be returned in the post on completion. Or they could choose to be assessed online but use paper-based learning resources to learn from. Finally, on a growing selection of our courses, learners are not only able to complete their assessments online but can also complete their learning online through an engaging collection of videos, games, quizzes and interactive content pages. Learners can see which assessment methods are available on each course page throughout the website.