Level 2 Certificate in Cleaning Knowledge and Skills

Category:

This qualification aims to develop your understanding of the principles of decontamination and improve your practical skills, such as cleaning and waste management. This course will also expand your knowledge of health and safety and provide insight into infection control and regulations, such as RIDDOR and COSHH. Furthermore, unlike some other cleaning training courses, this course is available via distance learning – with no need to attend classroom/training sessions.

Please note: To complete this course, you will need to be observed by a witness completing specific cleaning skills as part of Unit 6. You will either need to be in a workplace where a manager or supervisor could be your witness, or if you are not currently in employment, you will need to have access to an appropriate witness who can observe you completing cleaning skills.

Level

Course Length

8 to 12 Weeks on Average

Awarding Body

NCFE/CACHE

Learning Method(s)

Online Materials
Online Assessment

Course Contents:

Unit 1: Dealing with routine and non-routine waste

In this unit, you will identify different types of waste and discover the procedures for handling and transferring hazardous and non-hazardous waste.

Unit 2: Health and safety for the cleaning and support services industry

Within this unit, you will develop your understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. This unit also highlights the importance of the correct use of equipment, materials and chemicals and Personal Protective Equipment (PPE).

Unit 3: Working with customers and others in the cleaning and support services industry

In this unit you will discover how to communicate appropriately with customers and contribute to effective teamwork. You will also develop your understanding of the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.

Unit 4: Infection control, RIDDOR and COSHH in cleaning settings

This unit will develop your understanding of infection control principles and how these apply in cleaning settings. You will also discover the responsibilities of your role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

Unit 5: Principles of decontamination, cleaning and waste management

This unit will develop your understanding of the importance of maintaining a clean environment. This unit covers workplace cleaning schedules and procedures which should be followed if you have concerns over standards of hygiene. You will also discover the principles of decontamination processes and effective waste management.

Unit 6: Cleaning of interiors and washrooms

This unit will ensure that you are able to prepare for cleaning of interiors and washrooms. You will discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards.

This unit requires a line manager or supervisor to observe you whilst demonstrating particular tasks in your role before completing a witness observation form. The witness observation form will act as evidence to prove that you are capable of certain skills.

How am I assessed?

You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.

Do I have to meet with a Tutor or Learning Support Advisor?

No. The communication you and your staff have with a Tutor or Learning Support Advisor will be via telephone, email or through The Skills Network’s online system, EQUAL.

What happens if I do not pass an assessment?

If you do not pass an assessment, don’t worry. Once your Tutor has marked your work, you will receive an email instructing you to log into the system. If your result is ‘Refer’ this means your Tutor has highlighted some areas which need more attention in order for you to pass. You will then be able to re-attempt and re-submit the questions you didn’t pass first time round.

Is there a word count for assessments?

No. There are no maximum or minimum word counts for the assessments. It is important that you demonstrate to your Tutor that you have fully understood the question and applied your knowledge to each answer in a logical way. If your Tutor feels that an answer needs a little more detail, they will point this out in your feedback and you will be able to go back to the answer and rework it until you pass.

How long will it take for my certificate to arrive?

Your certificate will take between eight and twelve weeks to arrive. Once you have completed the course and submitted your final piece of work, your assessments will be marked and your work will go through an external quality assurance process. Once this process is complete, we send your certificate to you as soon as possible. If you require a confirmation of your achievement while you await your certificate, please contact us and we can send you a formal letter of achievement.

What is the difference between each assessment method?

In order to be as flexible as possible, we are able to offer different learning and assessment methods for each learner to choose from. Learners are able to select from paper-based learning resources and paper-based assessment books which should be returned in the post on completion. Or they could choose to be assessed online but use paper-based learning resources to learn from. Finally, on a growing selection of our courses, learners are not only able to complete their assessments online but can also complete their learning online through an engaging collection of videos, games, quizzes and interactive content pages. Learners can see which assessment methods are available on each course page throughout the website.